Privacy Policy

1. Introduction

EterMail ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, phone number, nickname
  • Message Content: Text, images, videos, and metadata of your EterMails
  • Recipient Information: Email addresses and phone numbers of message recipients
  • Payment Information: Processed securely through Stripe (we don't store full card details)

2.2 Automatically Collected Information

  • Usage data and analytics
  • Device information and IP addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process your transactions and send you related information
  • Send you technical notices, updates, and support messages
  • Deliver your EterMails at the scheduled time
  • Respond to your comments and questions
  • Monitor and analyze usage patterns
  • Detect, prevent, and address technical issues and fraud

4. Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for sealed messages
  • Secure data storage with regular backups
  • Regular security audits and updates
  • Strict access controls and authentication
  • Immutable sealed messages (cannot be altered after sealing)

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in these cases:

  • Service Providers: Third parties who help operate our service (hosting, payment processing, email delivery)
  • Legal Requirements: When required by law or to protect rights and safety
  • Business Transfers: In connection with a merger, acquisition, or asset sale
  • With Your Consent: When you choose to make messages public

6. Your Privacy Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account (unsealed messages only)
  • Export your data
  • Opt-out of marketing communications
  • Withdraw consent where applicable

7. Data Retention

  • Draft Messages: 30 days of inactivity
  • Sealed Messages: Until unlock date plus retention period
  • Unlocked Messages: According to your plan (30-90 days)
  • EterWall Posts: Permanently
  • Account Data: Until account deletion

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

9. Children's Privacy

Our service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in marketing efforts. You can control cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact us

If you have questions about this Privacy Policy, please contact us at: privacy#etermail.ai (Please replace # with @)

13. GDPR Compliance (for EU users)

If you are in the European Economic Area (EEA), you have additional rights under GDPR including the right to data portability, restriction of processing, objection to processing, and lodging complaints with authorities.

14. CCPA Compliance (for California residents)

California residents have specific rights under the CCPA, including the right to know what personal information is collected, whether it is sold or disclosed, the right to opt-out of sales, and the right to non-discrimination.